REFUND POLICY

Sales are digital and instant. We prioritise replacements over cash refunds. Transactions are final unless we clearly say otherwise or we are at fault. No refunds for change of mind — know what you are buying. See our Terms for the full picture.

After staff delivers your order, test it. If it works, post in #vouches (https://discord.com/channels/1492413122101641379/1492931338456662056) within 24 hours with your order ID and product name. Your replacement window starts at that vouch (usually 24 hours from vouch for most listings; longer for some FA accounts — Terms §2). If it failed on first use, reply in your ticket before vouching — do not vouch a dead-on-arrival delivery.

Open a ticket for delivery and for replacement requests inside your active warranty window. Submit before the window expires (Terms §2). Include your order ID and screenshots or screen recordings showing the issue. Dead-on-arrival issues must be reported in-ticket before you vouch.

Examples: delivery failure after a reasonable wait; credentials invalid as described; access lost without breach of rules on your side; boosts dropped inside the stated period. Screenshots and recordings are required. All claims are reviewed before approval.

No replacement or refund if you broke platform rules, misused the product, ignored instructions, waited past your window, or never vouched within 24 hours of delivery (warranty not activated). Changing FA credentials against instructions can void support. External delays (processors, platforms) are not grounds for refund. Abuse or repeated chargebacks may lead to blacklist. Accounts tied to violations may be closed — those cases are not eligible for refund or replacement.

Granted only when the issue is clearly our responsibility (e.g. verified non-delivery or duplicate charge on our side). Proof is mandatory. User mistakes, misuse, or third-party issues do not qualify. Contact us with your order ID; decisions are case-by-case.

Filing a chargeback without first contacting us is a violation of our terms and will result in immediate account termination and potential legal action. We are always willing to resolve issues — please contact us first. We have a 99% resolution rate.

Step 1: Join our Discord server (discord.gg/tGxhDfRkdE). Step 2: Open a support ticket for delivery or issues. Step 3: After delivery, vouch in #vouches (https://discord.com/channels/1492413122101641379/1492931338456662056) within 24 hours if the product works (order ID + product required). Step 4: If something breaks inside your warranty window, open or update your ticket with screenshots and recordings. Alternatively, use the contact form on our website.